Refund policy

Refund Policy
At 8 Nine, we aim to provide high-quality oral care products and a seamless shopping
experience. We understand that there may be occasions where you wish to return a product. Our refund policy outlines the conditions under which refunds are processed and the steps to initiate a return.

1. Eligibility for Refunds
Refunds are only applicable to products explicitly eligible for returns or refunds as specified on the product page. Some products are non-returnable and non-refundable due to hygiene and safety reasons. Please check the product description carefully before making a purchase. 

To be eligible for a refund, the product must be:

  • Unused, unopened, and in its original packaging.
  •  Accompanied by the original proof of purchase.
  •  Returned within 02 days from the date of delivery.

Products that are damaged, used, or not in their original condition will not be eligible for a refund.


2. Non-Returnable and Non-Refundable Items
Certain products are marked as non-returnable and non-refundable due to hygiene standards or other reasons. These include but are not limited to:

  • Opened or used oral care products (e.g., toothpaste, toothbrushes).
  • Promotional or clearance items.
  •  Customized or personalized products.

3. Refund Process
If your return meets the eligibility criteria, follow these steps to initiate a refund:

1. Contact our customer support team at info@the8nine.com with your order details and the reason for return.
2. Upon approval, you will receive return instructions, including the address to send the
product.
3. Once we receive and inspect the returned product, we will notify you regarding the
status of your refund.

Refunds will be processed to your original payment method within 07 business days after approval. Shipping charges, if any, are non-refundable.


4. Late or Missing Refunds
If you have not received your refund within the specified time frame, please:

  • Check your bank account again.

  • Contact your bank or payment provider, as it may take some time before the refund is officially posted.

  • If the issue persists, contact us at info@the8nine.com for assistance.

5. Cancellations
Orders cannot be canceled once they are processed or shipped. If you wish to cancel your order, please contact us immediately. If the order is already dispatched, you will need to follow the return process after receiving the product.

6. Contact Us
For any questions or concerns regarding our refund policy, please contact us:
info@the8nine.com or call us at +91 9985469698
Thank you for choosing 8Nine! Your satisfaction is our priority, and we are committed to providing you with the best oral care products and service.